These terms and conditions explain the use of the TOKOT website and the process for machinery parts inquiries. TOKOT is the name used on this website. The legal seller and its details must be identified in the quotation, proforma invoice or sales agreement before an order is confirmed.
1. Product Information and Inquiries
The catalogue helps customers identify parts and request a quote. A listing is not a confirmation of stock, price, manufacturing origin or fitment. Share the exact part number, equipment brand, model and quantity. Confirm the description, specifications and supply type with our team before ordering.
2. Quotations, Prices and Payment
The quotation for each order states the price, currency, validity period and any agreed payment schedule. It should also explain whether freight, taxes and other charges are included. Payment methods, deposits and balance payments are confirmed in writing for that order. This website does not set a single quotation validity period or deposit percentage for all orders.
3. Order Confirmation and Delivery
Sending an inquiry does not create a confirmed order. Review the seller details, items, quantities, specifications, price and delivery arrangements before accepting the order documents. Confirm any changes in writing with our team.
Preparation time and transit time are separate. Packing, shipping method, delivery costs and estimated timing depend on the items and destination. Refer to the arrangements agreed for your order.
4. Warranty and After-Sales Support
Confirm the applicable warranty, its duration, coverage, exclusions and claim procedure in writing before ordering. Warranty arrangements may differ by part and supply type. This website does not promise one fixed warranty period for every product.
For a product concern, contact TOKOT with the order reference, part number and a description of the issue. Include photographs where useful. Any return or after-sales arrangement will be reviewed under the agreed order terms and applicable law.
5. Applicable Order Terms and Rights
These website terms do not replace the specific terms agreed in writing for an order. Nothing on this page excludes rights or liabilities that cannot lawfully be excluded. Changes to this page do not, by themselves, change an existing order agreement.
6. Contact TOKOT
For questions about these terms and conditions or a parts request, use our contact and inquiry form or email sales@tokot.co. Please identify the relevant part or order in your message.